What Does Full7Layer Support Really Mean?
At OnRamp, we often talk about our Full7Layer Support. What does it really mean to have 7-Layer Support? To make this clear, we’ll go through the layers step-by-step from the top down, to give you an idea of what each layer of support looks like and why it is relevant to you.
Layer 7 (the top layer), we call the Intelligence and Monitoring Layer. This means that there is hands-on support, monitoring and intelligence 24 hours a day, every day of the year. So if you call with a problem, someone is there — not only to support you, but also to check out the problem from onsite.
Layer 6, the Application Layer, refers to the applications integrated by your website. This includes Microsoft, Adobe, Apache, etc. We have onsite developers and application engineers available to address any problems you may be having with applications.
Layer 5 is the Operating System Layer. These are the systems that operate the programs that make your business work. We have a range of resources available, such as RedHat Partners, people with UNIX experience, spare servers and OS Media. At the operating systems level, we have you covered.
We call Layer 4 the Virtualization Layer. We have extensive experience and aptitude supporting cloud environments. With Citrix, VMware and HyperV, the clouds are never stormy.
At the Device Level, Level 3, we have the best equipment available, monitored around the clock. We are available for support at any hour and are prepared for any equipment circumstance.
Layer 2 is the Network Layer. The Network is Multi-Homed and Tier 1, with Redundant Backbones. In addition, our 24/7 proactive monitoring extends here are well.
Finally, we have Layer 1, our Data Center Layer. Our Data Center is SAS 70 Type 2 certified, HIPPA and PCI compliant, and greater than N+1 on all critical systems. Furthermore, our facility is spacious and well designed, relying on 100 percent green energy.
So, you see, Full7Layer Support means your company’s needs are met at every level. At OnRamp, we know that onsite monitoring goes far beyond a security detail and someone to answer the phones. We have onsite support that is capable of addressing your needs and concerns at any time. That’s what Full7Layer Support is all about. And how do you access it? Contact us online, or at (888) 667-2660.
