Web Hosting: One Hundred Percent Uptime

In this day and age, chances are you’ve had the experience of going to a website only to see a message like: “We’re sorry. Our server is down. Please try again in a few minutes. We apologize for the inconvenience.” As a customer, this experience can be annoying or a real inconvenience. Customers experiencing such a delay may complain, or in some cases, simply make their purchase elsewhere. For online consumers with a membership account, an ill-timed delay — especially when experienced more than once — can diminish the business relationship.

Uptime is the percentage of time your website remains accessible online. Web hosting with OnRamp guarantees 100 percent uptime. That means your website will be accessible 100 percent of the time. Our advanced security system, our world-class equipment and our 24/7/365 continuous on-site monitoring and maintenance makes it possible to provide this guarantee. Our Full7Layer Support system includes a mesh of networked routers; the network automatically routes traffic around a failed router, providing continuous service.

How meaningful is 100 percent uptime? Many data center companies offer 99 percent uptime. We all know that 99 is pretty close to a hundred, right? So why does a one percent difference matter? Let’s look at what that one percent might mean to your business.

In a given month, there are roughly 720 hours. One percent of 720 hours is seven hours and 12 minutes. So 99 percent service translates to a total of seven hours and 12 minutes of time each month that your server is potentially inaccessible. Considering that just one minute of interrupted service can become a problem for your customers, seven hours seems unacceptable. But let’s translate that to sales. If your business, on average, generates $100,000 per month in online revenue, then one percent downtime could mean $1,000 of lost revenue.

Is 100 percent uptime that hard to find? Well, it depends on how you look at it. Some data companies offer 100 percent uptime because their systems are automated or don’t reboot. This can mean that, because their system is automated, service goes unmonitored. And failing to reboot can cause more serious problems in the long run.

When considering providers of data center services, don’t settle for companies that provide less than the best in service and security. If you would like assistance or have any questions, please contact us.